NIRMAL PHILIPS TOM

HELLO, I'M

NIRMAL PHILIPS TOM.

IT OPERATIONS SPECIALIST | WORKING ACROSS

Modern Workplace, Microsoft Cloud, Identity & Access, Endpoint Security, Automation & Continuous Improvement

I build, secure and improve the technology behind modern workplaces.

I take hands-on ownership of IT operations and technology environments, spanning cloud services, infrastructure, identity, endpoint security and continuous improvement. Currently supporting 100+ users within a regulated financial-services organisation.

Explore my work Let's connect

01 / About

TECHNICAL BREADTH.HANDS-ON OWNERSHIP.

Portrait of Nirmal Philips Tom wearing a navy blazer and light blue shirt

I'm an IT Operations Specialist with a background in Computer Engineering, working across the intersection of technology, operations and security. I take a practical, hands-on approach to IT, with an interest in understanding how systems work together, solving complex problems and building reliable technology environments.

My professional journey began with a year-long IT Infrastructure & Operations placement at Hyster-Yale, where I gained experience supporting technology within a global enterprise environment. Today, I'm the sole in-house IT Operations Specialist at a regulated financial-services organisation, where I've built and now manage much of its technology environment, taking responsibility across cloud services, infrastructure, identity, endpoint security and day-to-day IT operations.

What I enjoy most is the opportunity to take ownership of technical challenges, from understanding a problem and designing a solution through to implementation and continuous improvement. I'm particularly interested in developing secure, resilient and well-managed IT environments that support both people and businesses.

Find me elsewhere

02 / Expertise

Build it. Secure it. Improve it.

01 / Expertise

Cloud, Infrastructure & Workplace Technology

Implementing and managing the technology that supports modern workplaces, from cloud services and collaboration platforms to endpoint deployment, infrastructure, connectivity and enterprise integrations.

  • Cloud & Workplace Services
  • IT Infrastructure & Networking
  • Endpoint Deployment & Management
  • Collaboration Platforms
  • Enterprise Integrations
  • Systems Administration

Technologies & Tools

IT Operations & Service Management

03 / Experience

EXPERIENCE BUILTTHROUGH OWNERSHIP.

From supporting enterprise IT infrastructure within a global organisation to building, securing and managing technology environments in regulated financial services.

  1. Sterling Street Limited

    1. IT Operations Specialist

      Sterling Street Limited

      Full-time

      Timeline
      Jul 2025 — Present
      Location
      Chelmsford, England, United Kingdom

      Sole in-house IT Operations Specialist for a regulated financial services organisation supporting 100+ users, with end-to-end ownership across IT operations, Microsoft cloud, cybersecurity, workplace technology and service improvement.

      View role details Hide role details
      • Own and continue to develop the Microsoft environment built from the ground up, spanning Microsoft 365, Entra ID, Intune, Defender XDR, Exchange Online, SharePoint, Teams and OneDrive.
      • Lead identity and access management across the user lifecycle, including MFA, Conditional Access, authentication controls, application access, permissions and security reviews.
      • Manage the multi-OS endpoint lifecycle across Windows and macOS, covering enrolment, configuration, compliance, BitLocker, endpoint protection, patching, vulnerability remediation and secure offboarding.
      • Lead security operations using Defender XDR, Defender for Endpoint and Defender for Cloud, including alert investigation, incident response, exposure reduction and technical controls supporting successful Cyber Essentials certification.
      • Secure and support Azure PaaS workloads and application services, including access controls, managed identities and secrets, alongside GitHub repositories, dependency remediation and secure change management.
      • Use Microsoft Purview and Microsoft 365 audit/compliance capabilities to support information protection, governance and investigations into access, sharing and data-handling activity.
      • Design automation and digital workflows using Power Platform, SharePoint and Microsoft 365 services across onboarding, recruitment, referral and lead management, administration and partner processes.
      • Drive IT service and workplace improvements across support tooling, remote assistance, networking, telephony, SaaS integrations, vendor management, documentation and user enablement, working directly with management on technology and security decisions.

    2. IT Systems Administrator

      Sterling Street Limited

      Part-time

      Timeline
      Nov 2024 — Jun 2025
      Location
      Billericay, England, United Kingdom

      Joined Sterling Street while completing my Computer Engineering degree and took responsibility for developing the organisation’s internal IT environment and modernising its technology operations.

      View role details Hide role details
      • Planned and delivered the initial build-out of the Microsoft environment across Microsoft 365, Entra ID, Intune, Defender, Exchange Online, SharePoint and Teams.
      • Established centralised identity, access, endpoint-management and security capabilities, including user provisioning, MFA, device enrolment, compliance and endpoint protection.
      • Developed core IT processes for onboarding/offboarding, device provisioning, access management, technical support, security, documentation and user communications.
      • Managed day-to-day IT administration and user support alongside infrastructure, Microsoft cloud services, business applications and third-party technology providers.
      • Worked directly with users and management to identify technology requirements, resolve operational issues and progressively improve the organisation’s IT environment.
      • Transitioned into the full-time IT Operations Specialist position in July 2025 as the organisation and scope of IT responsibility continued to grow.

  2. Hyster-Yale Materials Handling

    1. Timeline
      Aug 2023 — Aug 2024
      Location
      Craigavon, Northern Ireland, United Kingdom

      Year-long industrial placement within the IT Infrastructure function of a global manufacturing organisation, supporting enterprise users, workplace technology, infrastructure and operational IT services.

      View role details Hide role details
      • Provided end-user and infrastructure support across Windows, Microsoft 365, Active Directory and enterprise applications, troubleshooting hardware, software, identity and connectivity issues.
      • Supported investigation and resolution of P1–P3 incidents and service requests, working with local and global IT teams within structured support and escalation processes.
      • Gained hands-on experience across enterprise networking and infrastructure, including TCP/IP, DNS, DHCP, VLANs, network connectivity and related troubleshooting.
      • Contributed to infrastructure and workplace technology projects, including server and print-service migrations, secure print, meeting-room technology, network/service transitions and changes.
      • Supported device, user and workplace technology operations across a fast-paced large enterprise environment, developing experience with standardised processes, change control and service delivery.
      • Produced technical documentation and process improvements, with several improvements continuing to be used by the team after completion of the placement.

04 / Selected Work

TECHNOLOGY,PUT INTO PRACTICE.

A selection of projects demonstrating hands-on engineering, technical problem-solving and real-world implementation across different technology environments.

01 / Cloud & Workplace — Sterling Street

Cloud workplace illustration connecting identity, email, collaboration, files and devices with lime-accented lines.

Modern Workplace Build-Out

Microsoft 365 Build-Out & Migration

Planned and implemented an independent modern workplace environment, bringing together Microsoft 365, identity, endpoint management, cloud migration, collaboration and user adoption.

02 / Endpoint Engineering & Security — Sterling Street

Endpoint security illustration connecting laptops, a desktop and mobile devices to central management and protection controls with lime-accented lines.

Endpoint Engineering — Security & Governance

Windows & macOS BYOD Management Rollout

Led the onboarding of nearly 70 Windows and macOS devices in BYOD scenario into Microsoft Intune, establishing centralised management, endpoint protection, security controls and ongoing device governance.

03 / Automation & Business Solutions — Sterling Street

Recruitment workflow illustration connecting candidate records, automation, stakeholders, documents and appointment with lime-accented lines.

Workflow Automation & Process Engineering

Recruitment & Adviser Onboarding System

Designed and developed an integrated recruitment and onboarding solution using Microsoft 365 and Power Automate, automating multi-stage workflows, coordinating stakeholders and improving operational visibility.

04 / Workplace Technology & Infrastructure — Hyster-Yale

Meeting room illustration with a large collaboration display, conferencing camera, speakers, table microphones and room controller connected by lime-accented lines.

Enterprise Collaboration & Workplace Engineering

Enterprise Smart Room Technology

Delivered Microsoft Teams Rooms solutions across enterprise collaboration spaces, integrating Logitech AV systems, interactive displays and workplace infrastructure to modernise hybrid meetings and improve user experience.

05 / Credentials

BUILT ON A STRONGTECHNICAL FOUNDATION.

Academic achievement, professional recognition and continued technical development.

Education

  1. Computer Engineering BEng (Hons)

    University of Greenwich

    2021 — 2025

    First Class (Hons)

  2. Diploma in Industrial Studies

    University of Greenwich

    2024

Awards

  1. IET Prize 2025

    IET — Institution of Engineering and Technology

    Jul 2025

    Highest overall academic performance

06 / Get in touch

LET'S TALKABOUT WHAT'S NEXT.

Whether it's an interesting project, a new challenge or simply a conversation about technology, I'd love to connect.

Based in Essex, United Kingdom